Effective date: January 1, 2025
When you call Water Recovery Network about a flooded basement, a burst pipe, or standing water in your Rocky Mount home or business, you trust us with more than your address. You trust us with your information. This Privacy Policy explains what we collect, why we collect it, and how we keep it safe. It applies to our website and to the emergency water extraction services we provide. If anything here is unclear, call us at +1 252-385-6067 and we will walk you through it.
Information We Collect
We collect information you give us directly. When you call, fill out a form, or request emergency water extraction, we may ask for your name, phone number, email address, and the service address where the water damage happened. We also collect details about the job itself, such as the source of the water, the rooms affected, and any insurance information you choose to share.
We collect some information automatically when you visit our website. This includes your IP address, browser type, device type, the pages you view, and the time you spend on them. We use cookies and similar tools to gather this data, and we explain more about that below.
How We Use Information
We use your information to respond to your call or message, schedule your water extraction, and send our technicians to the right address with the right equipment. We use it to give you updates, answer your questions, and follow up after the job to make sure your space is dry and you are satisfied.
We also use your information to process payments, work with your insurance company when you ask us to, and keep records of the work we performed. When you opt in, we may send you seasonal maintenance tips or reminders about your water damage repair. You can opt out of those messages at any time.
Cookies and Tracking
Our website uses cookies to remember your preferences and to understand how visitors move through our pages. Cookies are small text files stored on your device. They help us load the site faster and see which pages are most useful to people searching for emergency water extraction in Rocky Mount.
You can set your browser to refuse cookies or to alert you when a cookie is placed. If you turn cookies off, some parts of our website may not work as smoothly, but you can still call us at +1 252-385-6067 to get help.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how people find our website and what they do once they arrive. These tools collect anonymous data like page views, referral sources, and general location. They do not identify you by name.
We may also use third-party services for scheduling, payment processing, and customer communication. These providers only receive the information they need to perform their specific task, and they are required to protect it.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when we need to in order to serve you. That includes sharing your name, address, and job details with our technicians so they can find your property and do the work. If you file an insurance claim, we may share information with your insurer at your request.
We may also share information when the law requires it, such as in response to a court order or a valid request from a public authority. If we ever sell or transfer our business, your information may be part of that transaction, and we will notify you before your data moves to a new owner.
Data Retention
We keep your information for as long as we need it to provide our services and to meet our legal and business obligations. Job records, including your name, address, and the work we performed, are typically kept for several years so we can handle warranty questions, insurance follow-ups, and tax requirements.
When we no longer need your information, we delete it or remove anything that could identify you. If you ask us to delete your data and we are not required to keep it, we will take care of that promptly.
Data Security
We protect your information with reasonable technical and physical safeguards. Our systems are password-protected, our staff is trained to handle your data carefully, and we limit access to only the people who need it to do their jobs.
No method of sending or storing information is completely secure. We cannot promise absolute security, but we work hard to keep your data safe and we review our practices regularly. If a breach ever affects your information, we will notify you as required by law.
User Rights
You have the right to ask what personal information we hold about you, to request a copy of it, and to ask us to correct anything that is wrong. You can also ask us to delete your information, and we will do so unless we are legally required to keep it.
If you want to exercise any of these rights, call us at +1 252-385-6067 or send a written request to the address at the bottom of this page. We will respond within a reasonable time. You can also opt out of marketing emails by using the unsubscribe link in any message we send.
Children's Privacy
Our services are for homeowners, business owners, and property managers. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please call us at +1 252-385-6067 so we can remove it.
If we learn that we have collected information from a child under 13 without parental consent, we will delete it as quickly as possible.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we make changes, we will post the new version on this page and update the effective date at the top.
If we make a significant change that affects how we use your personal information, we will notify you by email or with a clear notice on our website. We encourage you to review this page whenever you visit so you always know how we protect your data.
Contact Information
If you have questions about this Privacy Policy, want to exercise your data rights, or need help with a water emergency, we are here. Call Water Recovery Network at +1 252-385-6067 any time, day or night.
You can also reach us by mail at the address listed below. We take your privacy seriously and we will get back to you as soon as we can.